Report Details:
Atomic queue(s) considered:
[]
Period start date:
January 01 1970, 01:00
Period end date:
January 01 1970, 01:00
Total calls processed:
0
% ans / % unans
Agent session detail
Agent sessions
N. of agents available:
0
Average agent time:
0:00
Min agent time:
0:00
Max agent time:
0:00
Total agent time:
0.0 H
Agent availability (for all the queues they are member of)
Level
Agent
Time
On pause
Billable
Non bill.
Overlapping
...
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Session and pause durations
Level
Agent
Sessions
Avg Session
Pauses
Avg Pause
Pause %
Pauses per session
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Answered calls (for selected queues)
Level
Agent
N. calls
Total call time
Avg call time
Avg wait time
% of queue
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Answered calls by service group
Level
N. calls
Total call time
Avg call time
% of queue
Main
0
0:00
-
%
Wrap
0
0:00
-
%
Spill
0
0:00
-
%
Undefined
0
0:00
-
%
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Answered calls by custom group
Agent groups
N. calls
Total call time
Avg call time
% of queue
-
0:00
-
%
Default
0:00
-
%
Undefined
0:00
-
%
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Answered calls by location
Location
N. calls
Total call time
Avg call time
Avg wait time
% of queue
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Agent Performance by ACD Group
Level
Agent
Login
Dur.
Calls in
Calls out
Tot calls
Avg in
Avg out
Avg dur
Avail.
On call in
On call out
Pau Bill
Pau N/Bill
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Session details
Total sessions: 0
Total pause activity detail
Loway Research